Privacy Policy

At Alchemy, we are committed to protecting your privacy and handling personal information responsibly. This Privacy Policy explains what data we collect, why we collect it, and how we protect it.

1. Information We Collect

1.1 Personal Information
We may collect the following types of personal information:

• Name and contact information (email address)
• Payment information (card payments are handled by our payment partners; crypto by separate processors—we do not store full card numbers)
• Purchase and transaction information
• Communication preferences

1.2 Usage Information
We automatically collect certain information when you use our services:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, features used, time spent)
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the collected information for the following purposes:

• To provide and improve our services
• To process transactions and deliver software licenses / account access
• To communicate with you about your subscription and our services
• To send important updates and notifications
• To detect and prevent fraud or abuse
• To comply with legal obligations

3. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

4. Third-Party Services

We use third-party services for card checkout, cryptocurrency payment providers where offered, hosting and analytics, and customer support tools. These services have their own privacy policies, and we encourage you to review them.

5. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage patterns, and personalize content. You can control cookie preferences through your browser settings.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

• Right to access your personal data
• Right to correct inaccurate information
• Right to delete your personal data
• Right to object to processing
• Right to data portability

8. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the “Last Updated” date.

10. Contact Us

If you have questions about this Privacy Policy or want to exercise your rights, contact us through our email acmhelpdesk@hotmail.com.