At Alchemy Hub, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our services.
1. Information We Collect
1.1 Personal Information
We may collect the following types of personal information:
- Name and contact information (email address)
- Payment information (processed securely through third-party payment processors)
- Account credentials and authentication information
- Communication preferences
1.2 Usage Information
We automatically collect certain information when you use our services:
- Device information (IP address, browser type, operating system)
- Usage data (pages visited, features used, time spent)
- Cookies and similar tracking technologies
2. How We Use Your Information
We use the collected information for the following purposes:
- To provide and improve our services
- To process transactions and manage accounts
- To communicate with you about your account and our services
- To send important updates and notifications
- To detect and prevent fraud or abuse
- To comply with legal obligations
3. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
4. Third-Party Services
We may use third-party services to process payments, analyze usage, and provide customer support. These services have their own privacy policies, and we encourage you to review them.
5. Cookies and Tracking
We use cookies and similar technologies to enhance your experience, analyze usage patterns, and personalize content. You can control cookie preferences through your browser settings.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
7. Your Rights
Depending on your location, you may have certain rights regarding your personal information:
- Right to access your personal data
- Right to correct inaccurate information
- Right to delete your personal data
- Right to object to processing
- Right to data portability
8. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date.
10. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us through our Support page or join our Discord server.